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FAQ's - Frequently Asked Questions

Shipping

Shipping Method:

Q- How do you ship & what is the price?

A- Shipping costs vary depending on your exact location and shipping option

Q- Where do you ship?

A- We provide international shipping. 

Q- How do you ship?

A- We ship orders overseas by mail service. After finishing processing your order we will send it to the shipping country and it will be completely handled by them. After arriving in your country, it will be handled by your country's postal service. So please kindly contact your local post office when it arrives in your country. 

Shipping Time:

Q- How long will my order take to be delivered?

A- The shipping time will depend on your exact location. However, it usually takes 5-7 days for shipping to the UK 10-15 business days for shipping to the US and 15-20 business days for international shipping.

Q- How can I track my order?

A- We will send you the tracking code of your orders to the email that you filled when placing the orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5days after receiving that email. 

Q- When will my tracking information appear?

A- You should see tracking events within 48-72 hours after you have received the tracking number/ID

Q- Why can't I track my order on your website?

A- Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later. 

Q- Why is my shipment status unchanged?

A- Your shipment may be delayed. Delivery time delays can be due to many things e.g. weather, incidents, customers or backlogs. Please note this tracking information will be displayed after your order is shipped. 

Q- Why do I have an extra fee from my shipping company?

A- When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged extra for the final import tax, probably due to your shipping address being in a remote area. In this case please kindly pay them the required fee to receive your order. 

Payments

Payment Method:

Q- How can I pay for an order?

A- We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you choose the most suitable one for you. All products are listed in Great Britsh Pounds our system will automatically exchange your currency to make it easy for you when placing the order. 

Q- Which currency are you using on the website?

A- Our products are listed in Great Britsh Pounds. But our system will automatically convert it for you, don't worry!

Order

Payment Method:

Q- How do I order?

A- First of all, visit our store at: https://thesocialmercenary.com  

Choose products that you love, then click "Add to cart" and"Check out". Then fill in your information and pay. That's it! Easy!!

 

 

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